fonoUC
    fonoUC
    fonoUC

    fonoUC

    AI-Powered Carrier-Grade UC/CX Communication Platform for Service Providers

    AI-Powered Communication
    Platform

    Deployed on your network in days

    Compete at the highest level • Revenue sharing available • 100% branded

    Modern Architecture

    AI-Powered Features

    Rich Integrations

    API-First Platform

    Trusted by Service Providers Worldwide

    Tier 1 Carriers
    Regional ITSPs
    MSPs
    Layered Architecture

    One Platform, Consumed at Any Layer

    UCaaS, CCaaS, CX, CPaaS, and AI delivered as layered capabilities on sovereign infrastructure. Consume at the layer that fits your business model.

    L0

    Core Communications Fabric

    Foundation

    Carrier-grade SIP & media infrastructure

    Multi-tenant architectureGeo-redundancy & HASecurity & sovereignty99.999% uptime SLA

    Consumed by

    fonoUC Core IP & Moat

    L1

    UCaaS

    User Experience Layer

    Enterprise voice & collaboration

    Extensions & usersPhones & soft clients80+ telephony featuresDesktop, Web & Mobile apps

    Consumed by

    End Businesses

    L2

    CCaaS & CX

    Workflow Layer

    Contact center & customer experience

    Queues & skills-based routingCRM integrationsCall recording & analyticsCustomer journey mapping

    Consumed by

    Vertical Operators

    L3

    CPaaS

    Programmability Layer

    APIs & real-time programmability

    Call control APIsEvent webhooksReal-time media streaming (WebSocket)Programmable phone numbers

    Consumed by

    Carriers, MSPs & Developers

    L4

    AI Agents & Assist

    Intelligence Layer

    AI overlay across all layers

    AI call handlingTranscription & assistAI triage & routingHybrid human + AI workflows

    Consumed by

    All Platform Users

    AI is an overlay, not a separate product — integrated across all layers

    Who Buys fonoUC?

    CTO / Head of Engineering

    Architecture, security, extensibility

    Owner / Managing Partner

    Margin, differentiation, leverage

    Compliance & Security

    Data sovereignty, regulatory compliance

    Platform Features

    Complete Communication Platform

    Built for service providers by telecom experts. Unified Voice, Contact Center, and AI Agents in one carrier-grade platform. Deploy your branded solution in days.

    Cloud Phone System

    Enterprise-grade voice communications with 80+ telephony features, unlimited IVRs, and multi-platform softphones.

    80+ Telephony Features
    Unlimited IVRs
    Hotdesking
    Desktop, Web & Mobile Apps
    Embedded Softphone SDK

    Contact Center

    Advanced inbound and outbound contact center with skills-based routing, predictive dialing, and CRM integrations.

    Inbound Contact Center
    Skills-Based Routing
    Outbound Campaigns
    Preview/Progressive/Predictive Dialer
    Leading CRM Integrations
    Extensive Analytics & Reporting
    AI Overlay — Integrated Across All Layers

    AI Agents & Assist

    AI is an overlay, not a separate product. Native integration with real-time media streaming via WebSocket for true voice AI capabilities.

    AI Call Handling & Triage
    Real-Time Transcription & Assist
    Hybrid Human + AI Workflows
    AI Vendor & Model Freedom
    24/7 Voice AI Agents
    See fonoUC in Action

    QVOICE: Built on fonoUC Platform

    Our flagship North American service demonstrates how your branded platform could look to your customers. Explore a live implementation in action.

    Complete White-Label Solution

    • 100% branded desktop, web & mobile apps
    • Custom domain and complete UI control
    • Your logo, colors, and messaging throughout
    • Embedded softphone SDK for seamless integration
    • Admin portals under your brand

    Deploy your own version with your branding in days

    Explore QVOICE Platform
    Live Platform Demo

    qvoice.ai

    Canadian
    Market Focus
    Tier 1
    Telco Backed
    99.999%
    Uptime SLA
    AI-Powered
    Features
    Vertical Solutions

    Purpose-Built for Your Industry

    fonoUC enables vertical solution builders to create differentiated offerings with AI-enabled voice workflows tied directly to phone numbers.

    Primary Vertical

    Insurance

    Independent brokerages, MGAs, and regional insurance networks trust fonoUC for high-volume call handling, compliance-sensitive recording, and structured workflows for intake, claims, and renewals.

    High Volume Call Management

    Handle intake, claims, and renewals with intelligent routing

    Compliance Recording

    Full call recording with secure storage for regulatory compliance

    AI-Powered Triage

    Conversational AI for first-call resolution and lead qualification

    24/7 After-Hours AI

    Never miss a claim or policy inquiry with always-on AI agents

    CRM Integration

    Seamless integration with insurance management systems

    Skills-Based Routing

    Route to specialized agents for claims, sales, or service

    Insurance Workflow Example

    1
    Caller dials → AI greets & qualifies
    2
    AI captures policy number & intent
    3
    Skills-based routing to right agent
    4
    Full call recorded for compliance
    5
    CRM updated with call summary
    Adjacent Vertical

    Real Estate

    Brokerages and property management firms leverage fonoUC's lead-driven call flows, after-hours automation, and CRM-centric operations using the same platform layers as Insurance.

    Lead Capture & Routing

    Capture and qualify property inquiries automatically

    Appointment Scheduling

    AI-powered scheduling for property showings

    After-Hours Response

    Never miss a hot lead with 24/7 AI answering

    Property Q&A Bot

    Answer listing questions automatically via voice

    Platform Reuse Advantage

    Real Estate benefits from reusable capabilities built for Insurance:

    • Same AI agent infrastructure
    • Same skills-based routing
    • Same CRM integration patterns
    • Same compliance recording

    When Do Customers Come to fonoUC?

    Launching a vertical-specific offering
    Losing deals due to lack of compliance
    Wanting AI without cloud lock-in
    Replacing legacy PBX or UCaaS
    Seeking new revenue layers per phone number
    Control & Sovereignty

    Platform Ownership, Not Feature Rental

    fonoUC is designed for regionally anchored, sovereign deployments — not centralized global SaaS. You control your infrastructure, your data, and your AI.

    Deploy Anywhere

    Self-hosted, private cloud, or your preferred public cloud. Full control over infrastructure.

    Data Residency

    Keep data in-region. Meet local regulatory requirements with sovereign deployments.

    AI Policy Control

    Choose your AI vendors. Control how AI processes your data. No opaque cloud AI.

    Regulatory Compliance

    Built for compliance-sensitive industries. Full audit trails and recording.

    Security First

    Carrier-grade security. Your deployment, your security policies, your control.

    Regional Independence

    Each region operates independently with local data, local compliance, local AI.

    Why Existing Solutions Fail Sovereign Operators

    UCaaS SaaS

    • ✗Rigid, cloud-only
    • ✗Limited differentiation
    • ✗No deployment choice

    CPaaS SaaS

    • ✗App-centric, not carrier-centric
    • ✗No media access for AI
    • ✗Vendor lock-in

    AI Voice SaaS

    • ✗Cloud-only processing
    • ✗Opaque data handling
    • ✗No sovereignty options

    Open-Source PBX

    • ✗Not multi-tenant
    • ✗Not carrier-grade
    • ✗No AI integration

    fonoUC uniquely provides:

    Self-hosted or private-cloud deployments • Real-time media access for AI via WebSockets • Full data sovereignty • AI vendor and model freedom

    Technical Architecture

    Carrier-Grade Platform Architecture

    Unlike legacy systems that rely on virtualization patches, fonoUC is built from the ground up as a true multi-tenant, horizontally scalable platform designed for service providers.

    True Multi-Tenant Architecture

    Built from ground up as horizontally scalable system

    • No virtualization dependency
    • Native multi-tenancy
    • Unlimited tenant scaling
    • Zero tenant data mixing

    Global Deployment Flexibility

    Deploy anywhere with complete control

    • Any public cloud (AWS, Azure, GCP)
    • Private cloud deployment
    • Hybrid cloud architecture
    • Edge deployment options

    Geo Redundancy & HA

    Built-in high availability and disaster recovery

    • Multi-region failover
    • Real-time data replication
    • 99.999% uptime SLA
    • Automated disaster recovery

    Session-Based Billing

    Flexible pricing models for service providers

    • Per-session billing
    • Usage-based pricing
    • Revenue sharing models
    • Custom billing logic

    Carrier-Grade Scalability

    Built to handle massive scale deployments

    • Millions of concurrent sessions
    • Horizontal auto-scaling
    • Load balancing across regions
    • Elastic resource allocation

    Turnkey Operations

    Fully managed by fonoUC engineering team

    • 24/7/365 monitoring
    • Proactive maintenance
    • Real-time support
    • Performance optimization

    fonoUC vs Legacy Systems

    See why service providers are migrating from aging platforms

    Legacy Systems

    Cisco, Metaswitch, BroadSoft

    • ❌ Virtualization-dependent
    • ❌ Complex multi-tenant patches
    • ❌ Limited scalability
    • ❌ High maintenance costs
    • ❌ Vendor lock-in

    fonoUC Platform

    Next-Generation Architecture

    • ✅ Native multi-tenancy
    • ✅ True horizontal scaling
    • ✅ Cloud-native design
    • ✅ Revenue sharing model
    • ✅ Full deployment control

    Other Platforms

    Including NetSapiens

    • ⚠️ Limited revenue sharing
    • ⚠️ Vendor-controlled hosting
    • ⚠️ Standard multi-tenancy
    • ⚠️ Traditional billing only
    • ⚠️ Limited customization
    Flexible Billing

    Market Competitive
    In Any Region You Serve

    Flexible Billing Models + 100% Branded Platform

    Choose Per Seat, Per Session, or Revenue Share billing models. Get complete white-label branding and deploy in 2 weeks with minimal upfront investment.

    Per Seat Billing

    Traditional per-user pricing model for predictable monthly costs. Perfect for established businesses with stable user counts.

    Per Session Billing

    Pay only for active usage. Ideal for variable workloads and seasonal businesses. Scale costs directly with your actual platform usage.

    Revenue Share (Regional)

    Partner with us in your geographical region. Shared investment, shared success - we only win when you win in your local market.

    Complete Branding & Rapid Deployment

    100% white-label platform with full branding across Desktop, Web, Mobile Apps, and Admin Portals. Deploy in 2 weeks with minimal upfront investment.

    Flexible Pricing Models

    Your Choice

    Pick the model that fits your market

    Per Seat
    Predictable
    Per Session
    Usage-Based
    Revenue Share
    Partnership
    Market Competitive Anywhere

    Adapt your pricing to win in any geographical region

    Regional Partnership Benefits

    • Territory-specific revenue sharing
    • Local market pricing flexibility
    • Regional support partnerships
    • Geographical exclusivity options
    • Joint regional marketing programs

    Unmatched Profit Margins for Service Providers

    Traditional Vendors

    35-45%
    Typical Margin
    • • High licensing fees
    • • Per-seat charges
    • • Maintenance costs
    • • Limited revenue sharing

    fonoUC Model

    65-85%
    Achievable Margin
    • • Session-based pricing
    • • Revenue sharing options
    • • No per-seat costs
    • • Shared investment model

    Other Cloud Platforms

    40-55%
    Typical Margin
    • • Standard SaaS pricing
    • • Limited customization
    • • Vendor lock-in
    • • Traditional billing
    Get Started

    Ready to Deploy Your Platform?

    Schedule a consultation to see how fonoUC can replace your legacy systems and enable you to compete at the highest level with minimal upfront investment.

    Schedule Consultation

    Book a 30-minute session with our solution architects to discuss your requirements and see fonoUC in action.

    • Platform demonstration
    • Migration strategy discussion
    • Revenue model options
    • Technical architecture review
    • Deployment timeline planning

    Email Us

    Get detailed information and technical specifications

    Live Chat

    Chat with our team for immediate answers

    Why Choose fonoUC?

    Days
    To Production
    100%
    White Label
    99.999%
    Uptime SLA
    AI
    Powered

    Service Provider Benefits

    • Replace legacy Cisco, Metaswitch, BroadSoft systems
    • Revenue sharing models available
    • Complete deployment control
    • Modern AI-powered platform
    • Carrier-grade reliability

    Join service providers worldwide who trust fonoUC

    Tier 1 Carriers
    Regional ITSPs
    MSPs
    Global Presence

    Trusted Worldwide

    fonoUC platforms are deployed across the globe, serving millions of users with reliable, AI-powered communication solutions.

    World map showing fonoUC installation locations across Canada, United States, UAE, South Africa, India, Thailand, and Singapore
    Toronto, Canada
    fonoUC Deployed
    Chicago, USA
    fonoUC Deployed
    Dubai, UAE
    fonoUC Deployed
    Johannesburg, South Africa
    fonoUC Deployed
    Bangalore, India
    fonoUC Deployed
    Bangkok, Thailand
    fonoUC Deployed
    Singapore
    fonoUC Deployed
    7
    Countries
    50+
    Deployments
    1M+
    Users Served
    99.999%
    Uptime